Working Hours Monday - Friday 08:00-16:00
Toll Free 1800.899.900

Frequently Asked Questions

Q. What can you do for me that I can’t get from a regular store?

A retail store carries a standard inventory, and that’s all they can offer you. Whenever you buy from a retail outlet, you are always buying ‘off the rack’. Here at Unique Tailor, custom clothing is our only business. That’s why we can create for you fully custom made shirts, suits and slacks in the exact style and fabric of your choice. In addition, we offer you these premium features:

        For Custom Suits

-          Monogram or full name inside jacket

-          Hand-picked stitching on lapel and matched lining and buttons

-          Functional button holes on sleeves

-          Additional inside pockets


For Custom Shirts

-          Hand-cut, hand turned collars

-          Monograms

-          Generous tails

-          Over twelve collar styles to choose from (We can even duplicate your favorite shirts!)


Q. Please explicitly define your interpretation of Bespoke.

An exclusive pattern is designed for each customer, regarding his physical traits and his/her needs. The result is unique personalized garment. Also, most of the work process is hand-made.

Q. Can I schedule an on-site visit with your master tailor in my home or office?

Certainly, if you have ten or more people interested in custom tailored suits, we will be happy to make the arrangements.

Q. Can I order fabric swatches?

Swatches of our fabrics are available for those who would like to see the actual material and colour before placing an order. Each set of between 20 to 50 different fabrics and colour choices are available for ordering at NO CHARGE. Please bear in mind that it can take anywhere between 2 to 3 weeks for the swatches to be delivered.  The set contains several basic fabric and colour choices available online and offline for Suits, Jackets and Blazers, Trousers and Shirts those are in stock in our inventory.

Q. Can I speak to someone in management?

Of course! In the Bangkok call us at :

Sunny: +669 11090413, Sam: +668 46552179

       (10.00 am to 8 pm M-S, Pacific Standard Time). International

Q. Do I have to get re-measured every time I pick something out?

Not at all. Once we have your measurements on file, re-orders are a snap. If you want something new, all you have to do is select the cloth and styles. And if your measurements have change please do let us know.


Q. Is it possible for you to duplicate the fit of a favorite shirt presently in my wardrobe?

Absolutely, before you send your favorite shirts to copy, make sure you have finalized all the details with us. When you send the clothing please make sample of no value. We’ll be glad to incorporate any changes you might want, and then return the shirt you sent with your Unique Tailor’s shirts.

Q. Can I choose different styles? Is it possible to request different collars, cuffs, pockets or other unique features on my shirts?

Yes, but charges may apply.

Q. How do I shop online?

Follow the instructions of Online purchase system Step 1, 2 and 3.

Q. What if I need to change or cancel my order?

After receiving our confirmation e- mail, you will have 24 hours to cancel or modify your order.

Q. What is your shipping cost?

Shipping costs are free for purchase over $100. Otherwise, it will cost $25.

Q. What is the Turnaround time at Unique Tailor?

It takes 7-10 working days to complete an order provided all the information required has been provided and 3-4 working days for transit.

Q. When should I expect my order?

It is depending on shipping via Normal Post or via Courier services. Once we have shipped the orders to customers, we send the tracking number via email to track their shipments, so that they will know where the package is.

Q. Is it possible to be altered free of charge if I lose weight or gain weight?

Of course, yes we provide a free alteration service for the first year that you have your suits from Unique Tailor. We also keep an extra allowance all around so you can easily alter it when you gain weight.

Q. Does Unique Tailor take all the responsibility and guarantee of the products?

We stand by our products and offer a 100% guarantee on all of our products.

Q. Should I register onto the site?

Yes, you shoulder register so that you can complete your order. When doing so, your measurements will be automatically saves in your account, making any further order much easier. Your account also allow you to check the previous purchases and the state of your current orders. In order to ensure maximum privacy, we ask only for the strictly necessary information.

Q. What are the benefits of having a personal account?

Having a personal account will make the shopping process much easier, since all your information will be saved in your account. The information concerning your previous orders will also be kept in your account.

Q. What are the payment options?

PayPal. It is the easiest and safest online payment.

Q. Still have Questions?

Contact us if you still have questions, do not hesitate. We will be very glad to help you.